MarginReality

Pet Supplies E-commerce Benchmarks

Complete benchmark data for online pet stores. All figures based on industry averages and aggregated Shopify merchant data.

Why these numbers look like this

Pet supplies is a repeat-purchase powerhouse — the average CLV is 6x the AOV because pet owners buy food, treats, and supplies on predictable cycles. That makes customer acquisition cost the key metric: a CAC pays for itself within 2-3 orders for most product categories. Subscription models for consumables (food, litter, flea treatments) are the fastest path to profitability in this vertical.

At a Glance

40%

Avg gross margin

10%

Avg net margin

3.8x

Avg ROAS

$28

Avg CAC

$58

Avg order value

$350

Avg CLV

Profit Margin

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Gross margin30–50%(avg 40%)
Net margin8–14%(avg 10%)
COGS35–55%(avg 45%)
Return on ad spend3–5x(avg 3.8x)
Ad cost % of revenue7–15%(avg 11%)

Customer Acquisition

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CAC$18–$40(avg $28)
CLV:CAC ratio12.5:1 avg

Order Value

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Average order value$45–$85(avg $58)
Refund rate3–8%(avg 5%)

Lifetime Value

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Customer lifetime value$220–$550(avg $350)
Shipping cost %4–8%(avg 6%)

Compare your store to these benchmarks

Drop your Shopify Orders CSV into the CSV Profit Checker or use the Profit Calculator to see how your margins compare to the pet industry average.

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